When an App Store payment does not match the amount you expected

Start by aligning the settlement scope

A difference is not meaningful until the Apple fiscal period, settlement currency, payment evidence, expected bank amount, and actual bank receipt refer to the same scope. Calendar months and Apple fiscal months may not align.

Separate missing evidence from a real difference

First confirm the detailed financial report, payment date, payment currency, bank receipt date, and bank receipt currency. For a currency conversion, retain the expected converted amount and the evidence used to derive it.

Use a fixed result

The workflow returns CLOSED only when the expected and received amounts are within the fixed tolerance. Otherwise it returns NEEDS EVIDENCE or FOLLOW UP with one next action. Processed in this browser; not uploaded.